Azimo Transfer Fees and Costs

Azimo has reasonable fees and exchange rates, although they are not necessarily the cheapest option available. They charge either a fixed or variable fee, depending on the countries you are sending from and to, and the currencies involved. Furthermore, the exchange rate offered will depend on the payout method you require, so there are a few variables to consider. The exchange rate is locked in at the time you make the transfer. There are not usually any additional bank charges, but there is a credit card fee (of 2.99% of the transaction value) if you choose to pay by credit card. However, there is a choice of other payment options, which do not incur charges.

Usability

The Azimo website is easy to navigate, with a clear and attractive interface. There are just a few steps needed to create an account and the process takes less than ten minutes. It is also quick and easy to place orders for transfers, from the comfort of your own home, or when on the go, using the mobile apps. Push notifications and emails are sent out notifying you of the status of your transfer.

Mobile product

Azimo offers a responsive mobile website, alongside robust and intuitive apps for both iOS and Android mobile devices. The apps are free from the App Store and the Google Play store. They are well-rated by customers, and are highly popular. The Azimo app has a rating of 4.5/5 on Google Play, with over 15,000 ratings, and 4.7/5 on the App Store, with 14,000 ratings. Most reviewers report that the apps are, secure, reliable and very convenient.

Trustworthiness & Reliability

Azimo is authorised and regulated in the UK by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011(FRN 900220) for the issuing of electronic money. Azimo Ltd is licensed and regulated by HMRC as a Money Services Business (MSB) Licence Number 12676497. They offer institutional grade security for their service, including 256-bit SSL encryption with a 2048-bit signature.

Business product offering

Azimo offers savings of up to 90% on money transfers for business clients, and the first five transfers are fee-free. Business clients get exceptional rates and same-day delivery to dozens of countries across the globe. It is easy to set up repeat payments, track transactions with push notifications, and send money to 189 countries, in over 60 currencies. Business accounts can send up to GBP 250,000 in a single transfer and there are no monthly limits.

Product Coverage & Service

Azimo provides transfers to over 195 countries from 25 different locations, in over 60 currencies. The company’s services are available in ten languages, including English, French, German, Spanish, Italian, Polish, and Romanian.

You can transfer funds by bank transfer, use a credit or debit card, or use an online direct payment method such as SOFORT. You can transfer to the recipient’s bank account, but there are also cash pickup facilities available in many locations. You will be able to select a cash pickup and choose your location when you place your transfer. The transfer speed depends on where you are sending funds to and from, but transfers are usually completed within one working day.

The minimum sending amount on personal accounts is usually GBP 200, with a maximum sending amount of GBP 250,000. Recipients may occasionally have a set limit on the amount of funds they can receive into their bank account, so check before transferring larger amounts.

Customer Feedback & Satisfaction

Azimo is positively rated in customer reviews, with most customers expressing satisfaction with the service, functionality of the site and apps, and the fees and rates charged. Reviews mention that the service is fast, simple, reliable, and convenient. Multiple customers mentioned that Azimo transferred their funds faster than they expected. Customers are generally happy with the app and the service and appreciate the built-in features such as push notifications, and the locked-in exchange rates.

Customer Help & Assistance

Most online reviews suggest that Azimo has excellent customer support. Clients generally have a good experience with customer service, and issues are resolved quickly. However, you will need to log in to access support. You can register quickly, using Facebook or Google if you prefer, and do not need to be an active customer to access support, but the sign up/login is obviously a small extra step.

Pricing Transparency

Customer reviews mention that Azimo is clear and upfront about transaction costs. Charges and exchange rates vary, depending on the countries you are sending from and to, the currencies involved, and the payout method you choose, so there are a few variables to consider. However, Azimo discloses all fees in advance, locks in your exchange rate at the time you make the transfer, and there are no hidden bank charges. There is a credit card fee (of 2.99% of the transaction value) which Azimo discloses.