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Privacy Policy

Last updated: 29 October 2014

Thank you for visiting www.fxcompared.com. At FXcompared.com, we take the privacy rights of our visitors and users very seriously and we are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out what personal information we collect, how and when it is collected, how we look after it, how we use it and how we share it. Please read this policy carefully. By accessing and using www.fxcompared.com (our site) or any of the information and/or content presented in any areas of the site, you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (Act), the data controller is FX COMPARED LIMITED (company no. 05881052) and our registered office address is at 1 Duchess Street, Suite 1, London W1W 6AN (FX Compared). Our data protection registration number is ZA083420.

  1. Your Data: When we refer to your “Data” in this policy we mean any information that we collect about you or any information that you provide to us. This includes information by which you are personally identifiable including without limitation your name, country of residence, telephone number, email address, our user or session ID that we allocate to you, money transfer particulars, any comments posted to us or submitted online, including any notes that you include when you submit your quotation request and other information from which you can be identified and which you may disclose to us when you use our services or otherwise via the site at any time.
  2. When do we collect or receive your Data:
    1. We may collect and process your Data when you:
      1. provide any information by filling in forms on our site through any of our services or products;
      2. search or compare money transfer services provided by our selected third party providers/fx brokers (Transfer Providers);
      3. post a comment or leave a note on our site;
      4. enter a competition, promotion or survey or other feature hosted by FXcompared;
      5. make a complaint, report a problem, submit an enquiry or provide other feedback through our site or otherwise; or
      6. correspond or communicate with us by phone, email or otherwise.
    2. When you visit our site we may automatically collect the following information:
      1. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
      2. information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); transfer services you searched or applied for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
    3. We will also receive information that you provide to our Transfer Providers for the purpose of completing a money transfer. This information will be shared and used in accordance with this privacy policy and the Transfer Provider’s privacy policy. Once you have completed a money transfer via a Transfer Provider that you were introduced to by using our site, we may also receive information that you provide to the Transfer Provider, to the extent they are permitted to do so and in the course of future money transfers concluded directly with that Transfer Provider. This information may include for example: your name, your customer ID number, the date on which you were referred to the Transfer Provider, currency and margin information relating to the trade, your geographical location, whether it is your first trade or subsequent trade, and non-individual specific information such as the total number of referrals received from FXcompared by the Transfer Provider; the number of new registrations received by the Transfer Provider from FXCompared; and general statistical information relating to the referral and currency conversion itself. This information is typically sent to us on a monthly basis.
    4. We also work closely with other third parties (including, for example, other business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them.
  3. Cookies Like most websites, our site uses cookies to distinguish you from other users of our site. Cookies are small text files that are placed on your computer or mobile phone when you browse websites. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. Further information is contained in our cookie policy.
  4. How will we use your Data? We use your Data in the following ways:
    1. We will use your Data:
      1. to search and analyse information provided to us by our Transfer Providers in order to obtain the best quotes and comparisons for you;
      2. to carry out all obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you requested from us;
      3. to conduct analysis designed to improve the way in which we market the site, any advertising and offer we serve to you and others, and to deliver any relevant advertising and products to you;
      4. to provide you with information about other products and services we offer that are similar to those that you have already used or enquired about;
      5. to verify that the Transfer Provider will be able to perform your money transfer request;
      6. to email you to send you confirmation of the quote selected;
      7. to email you to let you know if the Transfer Provider that you have selected is unable to perform the trade in accordance with your request;
      8. to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we may contact you by electronic means with information about goods and services similar to those which were the subject of a previous FX transaction or negotiation of any FX trades. If you are a new customer, and where we permit selected third parties to use your Data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your Data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the quotation request form. Please do bear in mind that by opting out, we will not be able to contact you about products or services that may benefit you;
      9. for general accounting and auditing purposes, including the verification of customer transactions completed or aborted with Transfer Providers;
      10. to notify you about changes to our service;
      11. to ensure that content from our site is presented in the most effective manner for you and for your computer or portable electronic device;
      12. to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
      13. to improve our site to ensure that content is presented in the most effective manner for you and for your electronic device;
      14. to allow you to participate in interactive features of our service, when you choose to do so;
      15. as part of our efforts to keep our site safe and secure;
      16. if we start to include any advertising to measure or understand the effectiveness of advertising we serve to you and others, and
      17. to deliver relevant advertising to you;
      18. to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
    2. We may share your Data for any of the following reasons:
      1. with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006;
      2. with our technical partners to conduct some processing of your Data on our behalf. This is always subject to strict contractual control and at all times in compliance with data protection legislation;
      3. with our Transfer Providers, business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
      4. we may share anonymous and statistical data with our wholly-owned subsidiary FX Compared Intelligence Limited (company no. 09205110) for the purpose of analysing, compiling and publishing reports. Any report may be published on our site or published on sites generated by our partners. Any user data contained in the reports will be anonymous or statistical data. It will not be possible to identify you from this information. For example, it may state that 40% of users transferred money to France in September or 75% searched for pound sterling to US dollar transfers;
      5. with our advertisers and advertising networks that require the Data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in Birmingham, England or in Austin, Texas). We may make use of the Data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience;
      6. analytics and search engine providers that assist us in the improvement and optimisation of our site; and
    3. We may disclose your Data to third parties
      1. in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
      2. if FX Compared or substantially all of FX Compared’s assets are acquired by a third party, in which case personal data held by us about our site’s visitors or customers will be one of the transferred assets; or
      3. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply the FXcompared.com terms of use and other agreements, or to protect the rights, property, or safety of FX Compared Limited, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  5. Where we store your Data
    1. The Data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA) for example, to a Transfer Provider. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of site maintenance and customer support services. By submitting your Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Data is treated securely and in accordance with this privacy policy.
    2. All information you provide to us is stored on our secure servers.
    3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Data, we cannot guarantee the security of your Data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use all commercially reasonable procedures and security features to try to prevent unauthorised access.
  6. Your rights
    1. or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your information. You can also exercise the right at any time by contacting us at privacy@fxcompared.com;
    2. Our site contains links to and from the websites of Transfer Providers, other business partners, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy and cookie policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
    3. In general, you can visit our site without telling us who you are or providing us with any information. However, we may collect the IP (“Internet Protocol”) addresses of all visitors to our site, and other related information such as page requests, browser type, operating system and average time spent on our site. We use this information to monitor and improve our site and your experience with it.
  7. Website advice disclaimer The services and all information and content are provided by us on an “as is” and “as available” basis. FXcompared.com does not offer investment or other financial advice. Any FX selection you make when you use our site is made at your own discretion. To the fullest extent permitted by law, we give no representation or warranties about the accuracy, completeness or suitability for any purpose of the information and any other materials published on the site.
  8. Access to your Data
    1. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
    2. If you are a California resident, you have the right to request one Notice of Information-Sharing Disclosure per year which will identify the third parties with whom we or any of our affiliates have shared Data we collected from you. You may request the Notice of Information-Sharing Disclosure by writing to us to our registered office address or by e-mailing us at privacy@fxcompared.com. We will respond to your request for a Notice of Information-Sharing Disclosure within thirty (30) days.
  9. Questions, Surveys, Contests and Sweepstakes When you ask a question, participate in a survey or enter a contest or sweepstakes offered by us, we may collect your name, address, phone number and e-mail address. If you choose to respond we will need to use this information to administer your participation. At the time you are responding to a survey or participating in a contest or sweepstakes, we may ask your permission to send you future marketing information from us.
  10. Changes to our privacy policy Any changes we may make to our privacy policy in the future will be posted on this page and, where we consider it appropriate in our sole discretion, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.
  11. Contact The interests of our customers are very important to us. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to privacy@fxcompared.com.
  12. Law This privacy policy is subject to English law and to the exclusive jurisdiction of the English courts.

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Email us:

support@fxcompared.com

Call us:

+44 207 871 5565 (UK)
Mon-Fri 10am-6pm (UTC)

+1 212 600 8553 (US)
Mon-Fri 10am-6pm (EDT)

The website and the information it provides on this site is for informational purposes only, and does not constitute an offer or solicitation to sell shares or securities. None of the information presented is intended to form the basis for any investment decision, and no specific recommendations are intended. Accordingly, this website and its contents do not constitute investment advice or counsel or solicitation for investment in any security. This website and its contents should not form the basis of, or be relied on in any connection with, any contract or commitment whatsoever. FX Compared Ltd expressly disclaims any and all responsibility for any direct or consequential loss or damage of any kind whatsoever arising directly or indirectly from: reliance on any information contained in the website, (ii) any error, omission or inaccuracy in any such information or (iii) any action resulting therefrom.