National Australia Bank brings Apple Pay to its customers


Daniel Webber
Daniel Webber
Founder & CEO
Daniel is Founder and CEO of FXcompared and has 18 years of experience in the international finance world focusing on cross-border payments, technology and the property sectors. Daniel is widely… Read more

•       Apple Pay will allow NAB customers to link up their credit or debit cards to their Watch, iPhone, Mac and more

•       Customers will be alerted to the change soon and can follow steps to activate their Apple Pay service

•       “As part of our transformation we are investing significantly in our technology and digital services to support our customers to manage their money how they choose”, said NAB spokesperson


A leading bank in Australia has announced that its customers will be able to use Apple Pay to settle their bills for goods and services immediately.

In an announcement made yesterday on 21st May, the bank said that its customers would be able to use the new Apple-powered money transfer services with immediate effect.

Apple Pay is a major global payments service which can be accessed through a whole range of technological products from the firm. These include mobile devices such as the Apple Watch and iPhone as well as larger devices such as Macs and iPads.

In order to get the service up and running, NAB customers will need to have an eligible Visa debit or credit card.

NAB is currently in the process of speaking to customers about the newly-offered service, and affected customers should hear from the firm soon.

Following that, they will need to download the Wallet app and add a new card. An identity verification process will sometimes occur at this stage.

In a statement, a NAB spokesperson said that the move came in direct response to customer demand.

“We’ve been hearing from customers that they want Apple Pay and it’s great to be able to launch this service today”, said the NAB’s Chief Customer Experience Officer Rachel Slade.

“We’re continuing to listen to customer feedback and take action to become the bank our customers want.

“As part of our transformation we are investing significantly in our technology and digital services to support our customers to manage their money how they choose”, she added.

Apple Pay is a significant player in the online money transfer sector in Australia and beyond. According to a statement from Apple Pay’s Vice President, Australian customers engage with the service and use it to settle bills more than customers in any other nation.

The National Australia Bank is a major provider of personal financial services including current accounts, online banking, credit cards and other loans.

Its announcement means that three of the “big four” banks in Australia now accept Apple Pay.

The firms have each adopted the service at different times. CommBank and ANZ have already accepted the service and offer it to customers, but Westpac still has not.

According to industry reports, there have been question marks raised within the banking industry around the hardware and technology involved in the Apple Pay system.

Find out more about what organisations like National Australia Bank are doing to make remittances and other online payments easier over at our magazine page.

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